The terms and conditions governing use of our services and website.
Please read these Terms of Service ("Terms") carefully before using the services provided by Slate & Ivy Property Services Ltd ("Company", "we", "us", "our"). By requesting or using our plumbing and property maintenance services, or by using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Slate & Ivy Property Services Ltd is a company registered in England and Wales. Our registered address is 33 Strutton Ground, London, England, SW1P 2HY. You can contact us at info@slateivypropertyservices.shop or +44 7735 387809.
We provide professional plumbing and property maintenance services including, but not limited to, emergency leak repair, pipe installation and repair, bathroom and kitchen plumbing, hot water cylinder maintenance, and scheduled landlord maintenance contracts. The specific scope of each service is confirmed at the time of booking or quotation.
We reserve the right to refuse a service request at our discretion, including where access to the property cannot be arranged, where the scope of work exceeds our service offering, or where health and safety risks are identified on site.
All prices listed on our website represent the starting price for the stated scope of work. Final pricing will be confirmed in writing via a quotation before any work commences. Prices are inclusive of labour but may exclude specialist parts or materials unless otherwise stated. We will always notify you of any additional costs before proceeding with work.
Quotations are valid for 14 days from the date of issue unless otherwise stated. We reserve the right to amend pricing if the nature or scope of the work changes following initial assessment.
A booking is confirmed once we have sent you a written confirmation (by email or text message) of the appointment date, time, and agreed price. We will use reasonable endeavours to attend at the agreed time. We will contact you as soon as possible if we are unable to attend due to circumstances beyond our reasonable control.
You are responsible for ensuring that our engineers have safe and adequate access to the property and the relevant areas within it. This includes clearing reasonable access routes and ensuring that utilities (water, electricity) are available where required. Failure to provide adequate access may result in a call-out charge being applied. We are not liable for delays or inability to complete works caused by poor site conditions that were not disclosed at the time of booking.
Payment is due upon satisfactory completion of the agreed work unless a credit account or staged payment plan has been agreed in advance. We accept bank transfer (BACS), debit card, and credit card. We will provide a VAT invoice upon completion of each job. Late payment may result in interest charges being applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We guarantee all workmanship carried out by our engineers for a period of 12 months from the date of completion, subject to the following conditions:
Parts and materials supplied by us are covered by the manufacturer's warranty, where applicable.
We carry public liability insurance. Our liability for any claim arising from our services is limited to the value of the contract for that specific job. We are not liable for indirect, consequential, or economic losses. We are not liable for pre-existing conditions in the property's plumbing system that were not within the agreed scope of our work.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
You agree to:
Please refer to our Refund Policy for full details of our cancellation terms. In summary: cancellations with more than 24 hours' notice are accepted at no charge. Same-day cancellations may incur a call-out fee. Emergency callouts that are cancelled while our engineer is en route will be charged a call-out fee.
All content on our website, including text, graphics, logos, and images, is the property of Slate & Ivy Property Services Ltd or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, harmful, or that may bring us into disrepute. We reserve the right to restrict or terminate access to our website without notice.
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. We will always endeavour to resolve disputes amicably before any legal proceedings are initiated.
We may update these Terms from time to time. The updated version will be posted on our website with a revised date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We recommend reviewing this page periodically.
If you have any questions about these Terms, please contact us at: