Privacy Policy

Slate & Ivy Property Services Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.

1. Who We Are

Slate & Ivy Property Services Ltd is a company registered in England and Wales. Our registered address is 33 Strutton Ground, London, England, SW1P 2HY. We are the data controller for the personal data we collect about you.

If you have any questions about this policy or our data practices, please contact us at: info@slateivypropertyservices.shop

2. What Information We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name
• Contact data: email address, telephone number, postal address
• Enquiry data: information you provide in contact forms, including the nature of your plumbing service enquiry
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
• Usage data: information about how you use our website
• Marketing and communications data: your preferences in receiving marketing from us

We do not collect any special categories of personal data (such as data about racial or ethnic origin, political opinions, religious beliefs, health, or biometric data).

3. How We Collect Your Information

We collect information through the following means:

• Direct interactions: When you complete our contact form, call us, or email us directly
• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this using cookies and similar technologies.
• Third parties: We may receive information from analytics providers or search platforms

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for plumbing services
• To arrange and deliver the services you have requested
• To manage our relationship with you, including notifying you of changes to our services
• To improve our website, products, and services
• To comply with legal obligations
• To send you marketing communications about our services where you have given consent or where we have a legitimate interest in doing so

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: Processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract
• Legitimate interests: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Processing is necessary to comply with a legal obligation
• Consent: Where you have given us clear consent to process your data for a specific purpose (for example, marketing emails)

6. Cookies

Our website may use cookies to distinguish you from other users and to improve your experience. Cookies are small files stored on your device. We use strictly necessary cookies (required for the website to function), and may use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser settings.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website and delivering our services (subject to data processing agreements)
• Professional advisers including lawyers and accountants, subject to professional secrecy obligations
• Regulatory authorities, law enforcement, or other government agencies where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

We are based in the United Kingdom and primarily process your data within the UK and European Economic Area (EEA). If we transfer data outside the UK or EEA, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry and contact data is typically retained for up to 3 years from the date of last contact. Data relating to completed service contracts is retained for up to 7 years for legal and financial compliance purposes.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may ask us to delete your personal data in certain circumstances
• Right to restrict processing: You may ask us to restrict processing of your data in certain circumstances
• Right to data portability: You may request transfer of your data to you or a third party in a machine-readable format
• Right to object: You may object to processing of your data on the basis of legitimate interests or for direct marketing
• Rights related to automated decision-making: We do not carry out solely automated decision-making that produces legal or similarly significant effects

To exercise any of these rights, please contact us at info@slateivypropertyservices.shop. We will respond within one month of receiving your request. You will not be charged a fee for exercising your rights, unless the request is clearly unfounded, repetitive, or excessive.

11. Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

12. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

13. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Where changes are significant, we will take reasonable steps to notify you. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@slateivypropertyservices.shop
• Phone: +44 7735 387809
• Post: Slate & Ivy Property Services Ltd, 33 Strutton Ground, London, England, SW1P 2HY